Support Plans

run at peak performance

Carousel support plans help keep your signage network running at peak performance! Choose the plan that fits best with your organization:

Core Pricing Icon

Core

Included in the Core plan:

Email Support
2 day SLA

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Pre-Scheduled Remote Support

Carousel support may offer to schedule a call or remote session if necessary to resolve a case.

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On-Demand Phone Support

Available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.

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Availability

Monday-Friday, 7am - 7pm US/Central, excluding holidays

Pro Pricing Icon

Pro

Included in the Pro plan:

Email Support
1 day SLA

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Pre-Scheduled Remote Support

Carousel support may offer to schedule a call or remote session if necessary to resolve a case.

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On-Demand Phone Support

Available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.

Line for pricing page that designates if something is not available

Availability

Monday-Thursday, 7am - 7pm Friday, 9am - 12 pm US/Central, excluding holidays

Enterprise Pricing Icon

Enterprise

Included in the Enterprise plan:

Email Support
1 day SLA

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Pre-Scheduled Remote Support

Carousel support may offer to schedule a call or remote session if necessary to resolve a case.

orange Check

On-Demand Phone Support

Available during support hours. The on-demand phone helpdesk number will be provided to the primary account holder at the beginning of the subscription term.

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Availability

Monday-Thursday, 7am - 7pm Friday, 9am - 12 pm US/Central, excluding holidays

Legacy Support Plans: Please reach out to your CSM for details on what is included with those plans.

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